Scope of support:

• MOI Website
  • Text & Photo Changes
  • New Additions
  • New Campaign Pages
  • Popup Changes (popup image should be provided)
  • Price Changes
  • Working Hours Changes
  • Tracking codes setup / connections with ad accounts & social accounts
  • SEO related issues
• Ventrata
  • Report a Bug / Issue
  • Pricing / Capacity / Timeslots
  • Connections with Resellers
  • Troubleshooting For Promotions
  • Add / Change User Permissions
  • Request Training
• Connection between local digital agency & MOI digital assets (FB, Instagram, ad accounts, website, etc.)
• Google My Business account
  • Initial Setup
  • Granting access for other users
• Facebook Business Manager (Page, Ad Account, Pixel, etc.)
  • Granting access for other users
• Enthoosia / MOI Emails
  • Setup
  • Reset Password
  • New Email Accounts
  • Troubleshooting
• Hardware
  • Specifications / recommendations for new hardware

OUT of scope (!)

• Οther IT related issues, not mentioned above – Please try solving the issue locally first with the support of the local team or your local IT partner, and only contact Enthoosia in case the aforementioned options didn’t work

• Day to day local IT troubleshooting (e.g. computer issues / wifi issues / mobile issues / other issues from third-party services & software supported by others)